Returns policy

Returning an unwanted item?

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.

If you return an item requesting a refund within 28 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method.

For all returns, we aim to refund you within 14 days of receiving the returned item.

If you request a refund for an item during the above time frame but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Original condition

If an item is returned to us damaged or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). Items are inspected on return.

In order to receive a full refund, all items must be returned to us unworn/undamaged and in the same condition you received them with their original packaging.

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake. If we're able to locate the items and you'd like these returned to you, we may ask you to cover the delivery cost.

Fair use

If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is ordering paintings to present them at expositions or shows and then returns them - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with us and we'll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, contact us. We'll give you a returns label although you'll be responsible for the cost of returning the goods to us.

Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.

Can I exchange my purchase?

We don't offer exchanges. Please return your unwanted item and place a new order.